For your shopping convenience, we use what is called a "shopping cart" to help you order online. This shopping cart works just the same as a real shopping cart - it collects items you want to purchase until checkout time!
Simply browse the store and when you want to purchase an item, just click "Add to Cart" and that item is added to your cart. After ordering each item, you’ll be shown a "Your Shopping Cart" screen that displays your items as well as a subtotal. When you are finished shopping, click "Checkout" (a link on "Your Shopping Cart" screen) and follow the easy steps from there.
Navigation: We have tried to make our site as simple and easy-to-use as possible. The main destinations you will probably use are shown as "Tabs" along the top bar with additional product category tabs along the left side bar. Clicking through these tabs will give you access to our entire selection of product and help narrow your search for that perfect item.
Getting Started: If you would like to browse the site, the best place to start is to click one of the Categories that you are interested in on the top and side bars. This will take you to the main Category page with a listing of the Sub-Categories.
Searching: If you have an idea of what you would like to order, try an Item Number or Keyword Search in the search box that appears on the top of the right column. If you don't find what you are looking for using a Keyword Search, you may want to modify or reduce the number of search terms used.
How do I change quantities?
When you click "Add to Cart", one of the selected items is added to your shopping cart. If you want more than one, simply adjust the quantity on the "Your Shopping Cart" screen (that loads directly after clicking the "Add to Cart" button), and click the "update" button. If you ever want to remove an item from your cart, simply click the red “Remove” button to the right of each item. Once an order is submitted, it goes immediately into the system for processing, and it may be too late to change (all orders, however, may be returned). If you think it may NOT be too late to change, call our Customer Service Department at 1-(800) 572-5732, Monday - Friday from 9:00 AM to 6:00 PM EST, and we will do our best for you. Please have your Order Number ready for the customer representative.
What credit cards do you accept?
We accept Visa, MasterCard, Discover, and American Express. Your credit card will not be charged until your items are shipped.
What kind of sales tax do I have to pay when I shop at Catholic Gifts & More?
If your order is shipped to Arizona or Tennessee, you will have to pay the appropriate sales tax for that state.
Can I ship a single order to multiple addresses?
Yes, you can ship to any number of addresses. To ship to another address simply click the arrow under “Ship this item to” to enable the drop down list. Click “Add New Recipient…” and you will be prompted to “Enter first name” in the box below. Add the recipient’s first name and click the add button to the right. Repeat these steps to add as many addresses as necessary. Once you have clicked the “Credit Card Checkout” button you will be taken to the Checkout page. Once on this page, you will be able to input a different address for each of the recipients you added on the previous page. (* Please note that an invoice will be sent to the first shipping address on the Checkout page, which in most cases is you, the purchaser.)
How do you handle orders outside the USA?
We ship anywhere in the world. For orders outside the USA, you must follow the international shipping rates. We accept only credit card or money orders drawn on U.S. Funds for foreign shipments.
The Web site is busy. Can I e-mail my order?
We're sorry. We cannot accept orders via e-mail. Sending personal information, especially your credit card, through e-mail is not safe or secure and should not be used. If you need to place an order and can't access the website, please call the toll-free number: 1-(800) 572-5732, Monday - Friday from 9:00 AM to 6:00 PM EST.
How do I cancel an order?
Once an order is submitted, it goes immediately into the system for processing, and it may be too late to cancel (all orders, however, may be returned). If you think it may NOT be too late to cancel, call our Customer Service Department at 1-(800) 572-5732, Monday - Friday from 9:00 AM to 6:00 PM EST, and we will do our best for you. Please have your Order Number ready for the representative.
Unfortunately you are not able to at this time. However, when using multiple shipping addresses to order items for both yourself and others on the same transaction, an invoice will only be sent with your package (or the first shipping address that appears at the top of the Checkout page). If you are only ordering a gift for someone else with one shipping address, unfortunately they will receive the invoice since they are the first shipping address on the Checkout page.. We are working on providing a solution for this. We currently do not offer gift wrapping services either.
Why do item backorder dates change?
Items featured on our website are purchased sometimes months in advance, but unfortunately shipments can be delayed for a variety of reasons. The backorder dates you are given at the time your order is placed may fluctuate due to changes in fulfillment dates from our manufacturers and suppliers and/or transportation delays. If you have a question about a specific backordered item please call our customer service team at 1-(800) 572-5732, Monday - Friday from 9:00 AM to 6:00 PM EST.
Why did the price of a product appear to increase in my shopping cart?
In order to provide our customers with the lowest price possible, some of our items are sold in multi-packs. If the web page of your product choice shows the notation "Pieces/Pkg:" followed by a number, this means the item is a multi-pack. Multiply the price shown by the number of Pieces/Pkg for your final price.
I'm worried about credit card fraud, is this site secure?
For your comfort and safety, Catholic Gifts & More uses secure server technology (Secure Sockets Layer or SSL) to virtually eliminate the risk of an unwanted intermediary obtaining your credit card information during transmission. SSL is the standard in secure Web transactions and is the best technology available today.
All versions of 4.0 (and higher) browsers including Netscape, Microsoft Internet Explorer and AOL support the technology, but other browsers may also support it. We suggest upgrading to the newest version of your browser for maximum efficiency. Information on how to activate secure mode is available when you check out your items from this site.
How do I unsubscribe from your e-mail list?
If you choose to be on our e-mail list, you will receive updates once or twice a month. Should you ever want to be removed from the mailing list, simply enter your e-mail address at this page.
Orders shipped from our warehouse can be delivered in 7-10 business days from date of order (see shipping rate chart). Items shipped direct from our suppliers may require 3-4 weeks for delivery. Items ordered together are sometimes shipped separately. You will be notified if an item is temporarily out of stock. Credit card orders are charged only as each item is shipped.
What is the charge for Express or Overnight air delivery?
Some oversized, heavy, or drop shipped items may be excluded (as noted in item description).
No P.O. boxes or APO/FPO.
Alaska and Hawaii overnight service only on orders received by 3 PM (E.S.T.). See our shipping rate chart.
Can I ship to APO/FPO addresses through the Catholic Gifts & More website?
Orders shipping to APO/FPO addresses must be shipped by USPS. Please call our customer service department at 1-(800) 572-5732, Monday - Friday from 9:00 AM to 6:00 PM EST, or fax at 1-800-525-7959 to place your order. New federal regulations require custom paperwork for items shipping to APO/FPO addresses. Please call our customer service department if you have any questions.
Where are you located/What is your address and phone number?
We are located in Arizona, USA. Here's our address and contact information:
Catholic Gifts & More
5210 South 31st Place
Phoenix, AZ 85040
United States of America
Customer Service: 1-(800) 572-5732, Monday - Friday from 9:00 AM to 6:00 PM EST
E-Mail: Click to e-mail us
There are two ways to set up an account with Catholic Gifts & More.
1. Click the “Sign In” button at the top of the page. Simply fill in the four lines with the correct information and click “Create Account.” You’re done! A yellow bar will appear notifying you of the success and you can follow the link to update your personal information.
2. Add a few items to your cart and begin the checkout process. Once you have arrived on the Checkout page you will be prompted to fill in your billing and shipping information. Beneath the billing information is an optional area that you are able to add a password and hint. Fill in these areas and submit your order. A new account is automatically created using the email address and password provided. Using these, you can access you account and review past orders, saved carts, and more.
This is my first time on your site, and when I try to set up an account it says I already have one.
Catholic Gifts & More is the consumer retail venture of our parent company Christians Brands, Inc. If you have ordered from one of our other sites, please use your login information from that site to access your Catholic Gifts & More account.
I set up an account previously, but I can't remember my password.
No problem! Just click the "forgot password" link on the login page. A small window will pop up prompting you to enter your email address. Click the “Show hint” button underneath and the hint you previously entered will show up.
Still can’t remember based on your hint? Click the “E-mail me a new password” button underneath your hint. In a few moments, we will send you an email with a new password. Use the new password to log-in to your account. Once you have accessed your account, we suggest that you click the “Update Password” and change to a password that you won’t easily forget.
My e-mail address has changed, what do I do?
Unfortunately you'll have to create a new account with your new e-mail address.
When I try to enter my e-mail address, it tells me "User does not exist"
There could be a number of reasons for this. The account system is case-sensitive, so be sure you are entering your e-mail address and password just as you typed them when you created your account. Also, be sure your Caps Lock is not on.
Sometimes e-mail addresses can have slightly different domains, for example "firstname.lastname@example.org" and "email@example.com" are actually the same e-mail address, but one will not match the other on our account system. Be sure you're using the same e-mail domain you signed up with.
If you are an AOL user, be sure to check that you are adding "@aol.com" to your screen name.
Finally, be sure you're adding the correct extension on to your e-mail domain name, for example ".com", ".net" or ".org". If none of these suggestions help, please contact us and we can look up your account.
I keep getting "The password you supplied is incorrect" when it is the same password I used to sign up with!
Remember, the account system is case sensitive. You have to type in your login and password exactly as you entered it when you created the account. Also, be sure to check your Caps Lock is not on. If all else fails, follow the "forgot password" link to receive a replacement password.